Order Cancellation Policy

Order Cancellation Conditions

• Orders that have not been shipped can be canceled within 48 hours of placing the order.

• Orders placed more than 48 hours ago or already shipped cannot be canceled. In this case, please wait for delivery and contact us to initiate a return and refund.

Order Cancellation Process

1. Contact our customer support team via email or phone to request an order cancellation. Provide your order number, payment proof, and any relevant information.

2. Our team will review your request immediately and, if approved, notify you promptly and arrange the refund.

Refund Process

1. Refund Method: The refund will be returned to the bank card used for payment (Visa, MasterCard).

2. Refund Time: Depending on the bank’s processing speed, we estimate the refund will be credited within 1–3 business days. If delayed, please contact us for assistance.

Additional Points

• Partial Cancellations: If your order contains multiple items, partial cancellations may be accepted if the items have not been shipped.

• Order Status Updates: We recommend checking your order status in your account or contacting us before requesting cancellation to confirm shipment status.

• Customer Responsibility: Ensure that the provided order information is accurate when requesting a cancellation, including order number and payment details.

Contact Us

E-mail: contact@volinetra.com

Phone: +1 (914) 329-7369

Address: 6406 BEECHWOOD DR, CORPUS CHRISTI, TX 78412, US

Opening Hours: Monday to Friday, 11:00 to 18:00 (Europe/London, GMT/BST)

Our store will ensure all cancellation requests are processed efficiently and accurately.