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Terms of Service

 

Volinetra (hereafter referred to as "we") provides this Terms of Service to outline the rules and guidelines for using our online store in the United Kingdom. These terms govern all orders, payments, shipping, returns, and interactions on our website.

1. Introduction and Scope

By accessing or using our store, you agree to comply with these terms. These Terms of Service apply to all customers using our website for browsing, ordering, and purchasing products.

2. User Accounts and Website Responsibilities

  • Users may create an account to facilitate ordering and track their purchases.

  • Account holders are responsible for maintaining the confidentiality of their login credentials.

  • We reserve the right to suspend or terminate accounts that violate these terms.

  • We strive to provide accurate information but are not liable for temporary website errors or interruptions.

3. Product Information, Stock, and Pricing

  • Product availability and stock levels are updated regularly.

  • Prices and product details are displayed on the website and may change without notice.

  • We strive for accuracy but do not guarantee complete error-free product descriptions.

4. Orders and Payment

  • All orders require confirmation of payment before processing.

  • We accept credit and debit card payments including Visa, MasterCard, American Express, Discover, and JCB.

  • Payment must be completed in full before shipment is arranged.

5. Shipping Policy

  1. Delivery Area: Delivery is available across the United Kingdom. Other countries are not supported.

  2. Shipping Fees: Orders equal to or below £160 are charged £16.99; orders over £160 qualify for free shipping.

  • Processing Time: Orders are processed within 1–3 business days.

  • Shipping Method and Time: UPS is used for delivery, with an estimated shipping time of 5–10 business days.

  • Cut-off Time: Orders placed before 18:00 (Monday to Friday, 11:00–18:00, Europe/London, GMT/BST) are processed the same day; orders after 18:00 or on weekends are processed on the next working day.

  • Shipping Policy: Please visit our Shipping Policy page for full delivery and tracking information.

6. Order Cancellation

  • Orders can be cancelled within 48 hours if not yet shipped.

  • Orders beyond 48 hours or already shipped cannot be cancelled. Customers should follow the return process after delivery for refunds.

  • Refunds for eligible cancellations are processed within 1–3 business days using the original payment method.

  • Order Cancellation: Please refer to our Order Cancellation page for detailed instructions.

7. Returns and Refunds

  • Return Period: Items can be returned within 30 days of delivery.

  • Return Conditions: Items with visible damage, quality issues, severe odor or color difference, incorrect products, or unconditional returns are eligible.

  • Return Process:

    1. Contact customer service via email or phone with order number, proof of payment, reason for return, and relevant photos or videos.

    2. Upon approval, a return address and instructions will be provided.

    3. Customers must return the item to the specified address and wait for confirmation.

    4. Upon receipt, we will inspect the item and arrange a refund if approved.

  • Exchange Process:

    1. Contact customer service to request an exchange, providing order number, payment proof, reason, and photos/videos.

    2. Return the item to the specified address.

    3. After inspection, new items will be shipped within 1–3 business days.

  • Return Labels: Approved returns will be issued a return label in accordance with online retail standards.

  • Refund Method: Refunds are returned to the original payment method within 1–3 business days after return approval.

  • Shipping Costs:

    • Defective, damaged, or wrong items: shipping costs borne by us.

    • Unconditional returns: shipping costs borne by the customer.

  • Liability Statement: Returned items must be in original condition and packaging; we are not responsible for delays or damage caused by carriers.

  • Return & Refund: Please check our Return and Refund page for complete process and conditions.

8. Privacy and Data Protection

Please refer to our Privacy Policy for detailed information on how we collect, use, and store your personal data in compliance with GDPR.

9. Disputes and Applicable Law

  • Any disputes arising from these terms or transactions are subject to the laws of England and Wales.

  • Customers are encouraged to contact us first to resolve any issues amicably.

10. Modifications to Terms of Service

We may update these terms at any time. Continued use of the website constitutes acceptance of any revised terms.

11. Limitation of Liability

  • We are not liable for indirect, incidental, or consequential damages arising from the use of our store.

  • Product descriptions, pricing, and availability are provided as a guide; we are not responsible for minor errors.

12. Intellectual Property

All content, images, and materials on this website are protected by intellectual property laws. Unauthorized use is prohibited.

13. Contact Information

E-mail: contact@volinetra.com

Phone: +1 (914) 329-7369

Address: 6406 BEECHWOOD DR, CORPUS CHRISTI, TX 78412, US

Opening Hours: Monday to Friday, 11:00 to 18:00 (Europe/London, GMT/BST)